Turtle beach headphones not working

Turtle Beach, a well-known New York-based corporation, has established itself as an important participant in the gaming industry, notably in the field of audio peripherals. Turtle Beach has been committed to creating high-quality gaming headphones for a variety of platforms, including Xbox One, PlayStation 4, Nintendo Switch, PC, and mobile devices, since its founding. 

For gamers, a reliable headset is uncompromisable, and a must-have for an enjoyable gaming experience. Some gamers, however, have encountered several issues with their Turtle Beach headphones not working. We’re here to tell you about the possible causes of such a problem, as well as any possible solutions. If that is what you’re looking for, you’ve come to the right place. 

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What are Different Turtle Beach Headsets?

Turtle Beach Recon Spark Gaming Headset for Xbox, PlayStation, Switch, PC, and Mobile – Flip-Up Mic, 40mm Speakers, and Splitter Cable

Turtle Beach Stealth 700 Gen 2 MAX Multiplatform Amplified Wireless Gaming Headset for Xbox Series X|S, Xbox One, PS5, PS4, Windows 10 & 11

Turtle Beach Recon 70 Gaming Headset for Nintendo Switch, Xbox Series X, S, Xbox One, PS5, PS4, PlayStation, Mobile, & PC with 3.5mm

Turtle Beach does not just make one uniform headset. The company produces several headsets belonging to different series and models, each appealing to a particular audience:

Elite Series

Turtle Beach’s Elite Series is the pinnacle of gaming audio technology. The Elite Pro 2 + SuperAmp, Elite SuperAmp, Elite Pro Tournament Gaming Headset, and Elite 800 are all high-end versions designed for professional-level gaming experiences. The Elite Series is an excellent choice for dedicated gamers, thanks to premium features like as superior sound customization, noise cancellation, and long-lasting construction.

Stealth Series

The Stealth Series seamlessly blends cutting-edge technology with comfort and design. This series’ notable models include the Stealth 700, Stealth 600, Stealth 350VR, and Stealth 300. For an immersive gaming experience, these headsets frequently include wireless connection, surround sound, bigger speakers, and memory foam. The Stealth Series offers a good mix between performance and price, making it appealing to a wide spectrum of gamers.

Recon Series

The Recon Series is well-known for its entry-level products, which provide excellent gaming sound and microphone performance. Models such as the Recon 200, Recon Camo, Recon 150, Recon 50, and Recon Chat are intended to be low-cost choice for gamers looking for dependable audio quality and communication features. The Recon Series is an excellent alternative for folks who are new to gaming headsets.

Atlas Series

The Atlas Series is designed primarily for PC gaming to fulfill the needs of PC gamers. The Elite Atlas, Atlas Three, and Atlas One are notable models in this series. To meet the specific demands of PC gamers, these headsets frequently have complex audio tuning capabilities and comfort-focused designs.

Battle Buds

Turtle Beach’s foray into gaming earphones is represented by the Battle Buds. The Battle Buds are designed to be compatible with mobile devices, PCs, and all gaming consoles, and they provide a small and adaptable audio solution for gamers on the road. These earphones offer a portable option without sacrificing audio quality.

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Compatibility Across Platforms

Cross-compatibility across numerous gaming systems is one of the key plus points of Turtle Beach headsets. While some models are console-specific, the vast majority share the same branding and may typically be used across platforms without difficulty. The Stealth 300, for example, has variants for Xbox One and PlayStation 4, although both are technically compatible with each other, as well as the Nintendo Switch, PC, and others.

It’s important to remember that some features of console-specific models may not transfer across platforms. Wireless communication directly with the console, for example, may be available on the Xbox One version of a headset but not on the PlayStation 4 version. 

Changes between console-specific versions are also cosmetic more often than not, giving gamers a variety of alternatives to suit their preferences.

Common Issues with Turtle Beach Headphones not working

Although Turtle Beach earphones are mostly famous for their gaming audio brilliance, they are not without their flaws. Understanding the most frequent problems that users may encounter is critical for efficient troubleshooting. Here are some common issues and their possible solutions:

Resetting the Device

Remember when your TV remote wouldn’t work, you would give it a good slap or two and it will start working again? Well, you can try that with your Turtle Beach headsets as well, by resetting the device. 

But exactly how do I reset my Turtle Beach headphones? That process is easy and shouldn’t take too long:

  • Press the ‘Mode’ and ‘Bluetooth’ buttons simultaneously. Keep them pressed for a good 10 seconds or so. 
  • A blue light will start flashing under those buttons. Wait until it totally stops flashing to signal a successful reset.

Now check to see if the problem has been fixed following the reset or not. Resets can solve a lot of problems on such devices. We know it’s a gimmick, but more often that not it works, so no harm in trying.  

Outdated Firmware or Drivers

Turtle Beach headphones’ overall performance might be hampered by outdated firmware or drivers. With developments in gaming technology, keeping firmware and drivers up to date is critical to preserving platform compatibility.

This is one of the easiest problems to get rid of. Simply visit the official Turtle Beach website and look for driver updates tailored to your headset model. Regular firmware updates guarantee that your headset works flawlessly with the most recent gaming platforms and applications.

Setting the Headphone as Default Audio Device

Some headphone units might require you to set them as the default audio device to function properly. To do that, follow these steps:

  • Go to your Windows’ search bar and type Sound Settings, and then click on ‘Sound Settings’ above. 
  • Choose your headphone as the audio input and output device, and you’re all done. 

Navigate to the sound settings on your computer. Set the Turtle Beach headset as the recording device of choice. Ensure that the headset is properly configured to allow for seamless use.

Closing Interfering Applications

Sometimes, an application using the microphone can stop responding (or get ‘stuck’), causing the headphone to stop working because of it. Certain programs may require exclusive access to the microphone, interfering with the operation of the headset. Interference can cause a non-responsive microphone or distorted audio when gaming or communicating.

You should close down all applications using your Turtle Beach headphone to make sure that rogue applications are not interfering with your headset’s performance. Try closing those apps in the normal way. If that doesn’t work, they’d need to be force-closed through the Task Manager. 

  • Simply press Ctrl+Alt+Delete from your keyboard. From the Menu that appears, select Task Manager. 
  • Now simply close down any app that might be using the headphone, such as Google Chrome. Simply select the app, and then click on ‘End Task’ to force-close it.

Now check if the headset works correctly once you have closed any interfering apps.

Compatibility Issues with Operating System

Turtle Beach headsets can also not perform as intended due to issues with operating system compatibility. This incompatibility can result in problems with audio output or microphone performance.

If that is the case, you need to verify your headset’s compatibility with the operating system first. If compatibility problems continue, make sure your operating system is up to date and that the headset’s drivers are supported. To finish the update and fix any compatibility issues, follow the on-screen instructions.

Mic Boom or Microphone Malfunctions

Problems with the mic boom or the microphone itself might cause a Turtle Beach headset to malfunction. During conversation, this might show up as an unresponsive microphone or poor audio quality.

To ascertain whether this is the problem or not, record your voice and play it back on your computer to test the microphone. Here’s how you’d do that:

  • Open the Start menu.
  • Open ‘Voice Recorder’ application. If you can’t see it in the Start menu, simply search for it in the search bar and it will show up.
  • Press the Record button, or press ‘Ctrl+R’ to start recording.
  • Once you’re done recording, hit the ‘Stop’ button.
  • Now play the recording back by the ‘Play’ button. If the sound plays fine, then the issue is no hardware issue with the headset’s Mic Boom, but most likely a software one.

If the microphone has played back the recorded sound as intended, then the hardware is working fine, and the problem lies somewhere on the software side. 

Why isn’t my Turtle Beach headset picking up my voice? Well, that is because the headset hardware is malfunctioning. In that case, contact the manufacturer’s support staff for assistance. They can help you diagnose mic boom or microphone issues and provide solutions.

System Sound Settings and Audio Tweaks

Changes to system sound settings or unintentional changes to audio setups may cause Turtle Beach headphones to stop working. Users may encounter problems such as poor audio output or distorted sound.

To be sure about that, check your system’s audio settings. Here’s how you can check that out:

  • Open Control Panel.
  • Select ‘Hardware and Sound’.
  • Now click on ‘Sound’.
  • In the ‘Recordings’ tab, select Microphone, and then click on ‘Set Default’.

Restoring default configurations might help to overcome difficulties caused by changes made to the sound settings.

Plug-in and Cable Connection Concerns

Turtle Beach headphones may not function properly if the plug-in connectors are incorrect or loose. A poor connection might lead to a non-functional microphone or distorted audio output.

To see whether the problem lies with connectors, check and double-check to ensure that the headset’s cable connectors are firmly inserted into the relevant sockets. If difficulties persist, consider testing the headset on another device to rule out any possibility of there being a problem with the headset.

PS4 Specific Problems

Lately, a lot of gamers have been complaining by saying why can’t I hear anything on my Turtle Beach headset PS4? The most likely cause for their problems is that their Turtle Beach headset is not properly connected to their PS4. Here’s how they can resolve that problem:

  • Turn on your PS4.
  • Go to the ‘Settings’ menu.
  • Select ‘Devices’.
  • Now select ‘Audio Devices’.
  • Here, you’ll separately see ‘Input Device’ and ‘Output Device’ settings. Make sure that those settings are showing ‘Headset Connected to Controller’ next to them. PS4 gamers encountering problems with their headsets most likely haven’t properly connected their headsets to the Controller. Re-check to ensure that the headset is connected with the controller, and then go to ‘Input Device’ and ‘Output Device’ settings (whichever is showing no connection, if both are showing that repeat the same process separately on them).
  • Choose the ‘Headset Connected to Controller’ option. 

If there is no technical problem with your Turtle Beach headset, it will get connected with the PS4 controller without a problem, and you will no longer have a headphone problem on your PS4. 

Overcharging Related Issues

Overcharging Turtle Beach headsets might cause audio problems. Excessive charging might damage the battery or internal components over time, resulting in unpredictable audio performance.

You can easily avoid running into this problem by simply keeping your Turtle Beach headset from being overcharged in the first place. To avoid potential damage, follow the manufacturer’s suggested charging instructions. Allow the headset to fully drain before recharging it according to the instructions if you believe overcharging has created problems.

Testing with Another Headset

Maybe your particular headset is having trouble working with the computer system individually. The simplest way to ascertain that is to use another headset with the same ports. If that headset works fine, then the problem lies with your particular Turtle Beach unit, and you need to have it replaced immediately, or proceed with further troubleshooting. 

Understanding and correcting these common issues can dramatically improve Turtle Beach headset performance and longevity.  


Turtle Beach headsets are designed with gaming in mind, as these headphones work like a charm with the varied and complex sounds produced inside video games. As a result, these headsets have become wildly popular among gamers. Sadly, these headsets are not without their problems, chief among them being the occasions when these headsets will simply refuse to work.

We have outlined most possible causes, and their ideal solutions in our comprehensive Turtle beach headphones not working (How to fix it) guide. Gamers should utilize these insights to troubleshoot their way back to a smooth gaming experience with the awesome Turtle Beach headphones.  

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